Contact Us
Member Services
Phone
(512) 467-8080
(800) 252-8311
Fax
General Fax: (512) 421-7450
Auto Loan Fax: (512) 421-7455
Hours
Monday – Friday: 8 AM – 5:30 PM
Saturday: 10 AM – 2 PM
Online
Account questions: Use your Online Banking eMailBox
Lobby appointments
Media Inquiries
Reporters wishing to speak to our media team should email [email protected]
Other Contacts
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Auto Lending Specialists
(512) 498-CARS (2277)
Fax: (512) 421-7455 -
VISA Fraud Help: (866)-707-3919
VISA Card Disputes: (866)-928-5450
UFCU Member Services OTP: (855)-290-0139
UFCU Digital Banking OTP: (844)-426-7730 -
Business Lending
(512) 421-7310 -
Collections
(512) 498-2275
(800) 768-2195 -
Fraud and Lost or Stolen Card Notification
Austin: (512) 467-8080
US Toll-free: (800) 252-8311
TTY: (866) 928-5450 option 2Send your Visa credit card payment to:
VISA
PO BOX 9389
Austin, TX 78766-9389 -
University Federal Credit Union
PO Box 9350
Austin, TX 78766-9350If you need a physical address to overnight payments, documents, etc., please use the following:
UFCU Plaza
8303 N MoPac Expy A105
Austin, TX 78759 -
Reporters wishing to speak to our media team should email [email protected]
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UFCU Mortgage Services
(800) 476-8409
(512) 997-HOME (4663)
Fax: (512) 421-7455
Mortgage Payoff Fax: (512) 977-7886Mortgage Midwest Loan Services
7 AM – 7 PM
(866) 610-8328
(Select 1 for Borrower or Client Partner, then select 0 for a representative.)
Espanol: (833) 635-0079 -
Retirement Planning Center
(512) 997-2367